A phone system in the cloud
Microsoft Teams Phone, 3CX, RingCentral or Aircall, set up for your business. No box in the comms cupboard to maintain.
Phones and calling
Business phones that ring wherever your team is: on the desk, on a laptop or on a mobile. Keep your numbers, set up the call flow your customers need, and get one bill for all of it.
What you get
Your numbers, kept
We move your existing numbers across, including 1300 and 1800 numbers, and plan the cutover so you don't miss calls.
Calls on any device
Answer on a desk phone, in the Teams or mobile app, or on a headset at home. Your business number shows, not your mobile.
Desk phones and headsets
Handsets, conference phones and headsets that work with your system, supplied and set up.
Calls in your CRM
Calls logged against the customer in HubSpot or your CRM, with click-to-call and call recording where you need it.
Changes made for you
New starters, leavers, holiday hours and menu changes handled by our helpdesk, not left to you.
Call flow, designed around your customers
We map how calls should be handled before we build anything.
Answering
- A greeting and menu (“press 1 for sales”) recorded in a professional voice
- Calls ring a group at once, or in turn, until someone answers
- Overflow to mobiles when everyone's busy
- Queues with music and position announcements
Hours
- Business hours, lunch breaks and public holidays set once
- After-hours calls go to voicemail, an on-call mobile or an answering service
- Emergency closures switched on from your phone
Messages
- Voicemail sent to email as audio and text
- Missed-call alerts, so no enquiry sits unanswered
- Faxes received as email, if you still need them
Moving off your old system
- Old copper lines and on-site systems: we move you to calling over the internet, and keep any lines you still need for alarms, lifts or EFTPOS until they're replaced.
- Emergency calls: every number's address is registered, so a 000 call sends emergency services to the right place.
- Call recording: recording laws differ between states, so we set up a message that tells callers before a call is recorded. We can't give legal advice, but we'll make sure the technical side is in order.
- Internet: calls are only as good as the connection, so we check yours first. See networks and connectivity.
Want an AI receptionist on the line?
An AI receptionist can answer when your team can't: after hours, at lunch, or when every line is busy. It books appointments, takes messages and puts urgent calls straight through to a person.
Pricing
Quoted per user, per month, with call costs, numbers and handsets shown on separate lines so you can see what you're paying for. Already on Microsoft 365? Teams Phone is often the cheapest option, because you're paying for most of it already.
Missing calls, or paying too much for them?
Book a free consultation. We'll look at your current phones and bill, and send you a written quote.