---
title: AI receptionist and contact centre setup | Ventacore
description: An AI receptionist that answers every call, books appointments and hands urgent calls to a person, plus contact centre setup for Australian businesses.
image: https://ventacore.com.au/hubfs/AI-Generated%20Media/Images/Modern%20Office%20With%20Digital%20Dashboard%20And%20Virtual%20Assistant.png
---

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[![Ventacore](https://ventacore.com.au/hubfs/raw_assets/public/VentaCore-website/images/logo.svg)](https://ventacore.com.au/)

[Services](https://ventacore.com.au/services)

- [AI and automation](https://ventacore.com.au/services/ai-automation)
- [Managed IT](https://ventacore.com.au/services/managed-it)
- [Cyber security and compliance](https://ventacore.com.au/services/cyber-security)
- [Cloud](https://ventacore.com.au/services/cloud-services)
- [Websites](https://ventacore.com.au/services/website-design)
- [Digital marketing](https://ventacore.com.au/services/digital-marketing)
- [Business systems and CRM](https://ventacore.com.au/services/crm-business-systems)
- [Custom software](https://ventacore.com.au/services/custom-software-development)
- [Phones and calling](https://ventacore.com.au/services/phones)
- [AI receptionist and contact centre](https://ventacore.com.au/services/contact-centre)
- [Networks and connectivity](https://ventacore.com.au/services/networks)

[Industries](https://ventacore.com.au/industries)

- [Accounting and finance](https://ventacore.com.au/industries/accounting-finance)
- [Dental](https://ventacore.com.au/industries/dental)
- [Medical and allied health](https://ventacore.com.au/industries/medical-allied-health)
- [Construction](https://ventacore.com.au/industries/construction)
- [Trades](https://ventacore.com.au/industries/trades)
- [Law and professional services](https://ventacore.com.au/industries/professional-services)

[About](https://ventacore.com.au/about) [Insights](https://ventacore.com.au/blog) [Contact](https://ventacore.com.au/contact) 

[03 8400 0092 Call](tel:+61384000092)

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[Book Your Free Consultation](https://ventacore.com.au/contact?topic=contact-centre)

[← All services](https://ventacore.com.au/services)

# AI receptionist and contact centre

Answer every call, even when your team can't. An AI receptionist that books, takes messages and passes urgent calls to a person, and a contact centre that gives your team the tools to handle the rest.

[Book a free AI consultation ↗](https://ventacore.com.au/contact?topic=contact-centre)[What can I automate? Free check](https://ventacore.com.au/what-can-i-automate)

## An AI receptionist that knows your business

Every missed call is a booking or a job that goes to someone else.

### Answers 24/7

Picks up after hours, at lunch and when every line is busy, in a natural voice, and tells callers they're speaking with an AI assistant.

### Books appointments

Books, moves and cancels appointments in your booking system where it connects, or sends the request to your team to confirm.

### Takes proper messages

Gets the caller's name, number and reason for calling, and sends a summary to the right person by email, Teams or text.

### Knows when to hand over

Urgent, upset or complicated callers go straight to a person. You decide which calls it handles and which it never touches.

### Answers common questions

Opening hours, location, parking, pricing and what to bring, answered from information you've approved.

### Follows up by text

Sends a confirmation or a booking link after the call, so the caller has it in writing.

## Contact centre setup

For teams that take a lot of calls, chats and messages.

### Queues and routing

Calls sent to the right person by skill, language or customer, with callbacks instead of long waits on hold.

### Every channel in one place

Phone, web chat, SMS and WhatsApp handled from one screen, with the customer's history alongside.

### AI working with your team

Live transcripts, suggested answers and call summaries written into your CRM, so staff spend less time on notes.

### Quality and coaching

Calls checked automatically against your script and standards, with the ones worth reviewing flagged.

### Reports that matter

Wait times, abandoned calls, busiest hours and missed-call alerts, in a dashboard and a monthly report.

### Call flow design

Menus, queues and after-hours rules planned with you, then tested before your customers hear them.

## Built safely, like all our AI

A voice agent talks to your customers on your behalf, so it has to stay within limits. Every one we set up has:

- Answers only from information you've approved, and no guessing when it doesn't know
- No medical, legal or financial advice, and callers with an emergency told to call 000
- Only the access its job needs: it can book an appointment without seeing the rest of your records
- Clear disclosure that callers are speaking with an AI, and an easy way to reach a person
- Call recordings and transcripts kept in Australia where the platform allows, for as long as you choose
- Every call logged, so you can see what was said and what it did

[How we build AI securely ↗](https://ventacore.com.au/services/ai-automation)

## Who it suits

- **Dental and medical practices:** bookings and cancellations handled when reception is flat out, with clinical questions always passed to your team.
- **Trades and construction:** calls answered while you're on the tools, with job details taken and urgent work flagged.
- **Accountants and law firms:** enquiries screened, messages taken and new clients booked in for a first meeting.
- **Any business with a busy front desk:** fewer interruptions, and no calls lost to voicemail.

## Platforms we work with

### Contact centre

- Intercom
- Amazon Connect
- Microsoft Dynamics 365 Contact Center
- Microsoft Teams Phone call queues
- Genesys Cloud
- Talkdesk
- 3CX Contact Center

### AI and voice

- Microsoft Copilot Studio
- Azure AI Speech
- ElevenLabs
- Amazon Lex
- Google Gemini
- OpenAI
- Claude

We'll start with the phone system you already have, if it can do the job.

[See phones and calling ↗](https://ventacore.com.au/services/phones)

## Stop losing calls to voicemail

Book a free AI consultation. Tell us how calls come in today, and we'll show you what an AI receptionist would handle.

[Book Your Free Consultation ↗](https://ventacore.com.au/contact?topic=contact-centre) [Call 03 8400 0092](tel:+61384000092)

![Ventacore](https://ventacore.com.au/hubfs/raw_assets/public/VentaCore-website/images/logo-reverse.svg)

Ventacore is a Melbourne-based managed IT, cyber security and AI provider for businesses across Australia. We run your helpdesk, secure your systems, and build AI and automation that take repetitive work off your team.

**Services**

- [AI and automation](https://ventacore.com.au/services/ai-automation)
- [Managed IT](https://ventacore.com.au/services/managed-it)
- [Cyber security and compliance](https://ventacore.com.au/services/cyber-security)
- [Cloud](https://ventacore.com.au/services/cloud-services)
- [Phones and calling](https://ventacore.com.au/services/phones)
- [AI receptionist and contact centre](https://ventacore.com.au/services/contact-centre)
- [Networks and connectivity](https://ventacore.com.au/services/networks)
- [Websites](https://ventacore.com.au/services/website-design)
- [Digital marketing](https://ventacore.com.au/services/digital-marketing)
- [Business systems and CRM](https://ventacore.com.au/services/crm-business-systems)
- [Custom software](https://ventacore.com.au/services/custom-software-development)

**Industries**

- [Accounting and finance](https://ventacore.com.au/industries/accounting-finance)
- [Dental](https://ventacore.com.au/industries/dental)
- [Medical and allied health](https://ventacore.com.au/industries/medical-allied-health)
- [Construction](https://ventacore.com.au/industries/construction)
- [Trades](https://ventacore.com.au/industries/trades)
- [Law and professional services](https://ventacore.com.au/industries/professional-services)

**Company**

- [About](https://ventacore.com.au/about)
- [Careers](https://ventacore.com.au/careers)
- [Insights](https://ventacore.com.au/blog)
- [Free Essential Eight check](https://ventacore.com.au/essential-eight-assessment)
- [What can I automate?](https://ventacore.com.au/what-can-i-automate)
- [Contact](https://ventacore.com.au/contact)
- [Privacy](https://ventacore.com.au/privacy)

**Talk to us**

- [03 8400 0092](tel:+61384000092)
- [hello@ventacore.com.au](mailto:hello@ventacore.com.au)
- 8:00am to 5:30pm Melbourne time, Monday to Friday

[Book Your Free Consultation](https://ventacore.com.au/contact?topic=contact-centre)

© 2026 Venta Core MSP [Privacy](https://ventacore.com.au/privacy) ·

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